One Peak Creative — Privacy Policy
Last updated: March 19, 2026
1. IntroductionOne Peak Creative ("we," "us," "our") operates applications that help us manage customer communications on social media platforms including Instagram and Facebook. This policy explains how we collect, use, and protect your information.
2. Information We CollectWhen you interact with us on Instagram or Facebook (via comments or direct messages), we may receive:• Your public profile information (name, profile picture, username)• The content of messages and comments you send to us• Metadata related to your interactions (timestamps, message IDs)
We only access information that you provide to us through your interactions. We do not collect data from users who have not contacted us.
3. How We Use Your InformationWe use the information we collect to:• Respond to your questions, comments, and support requests• Improve our customer service and response times• Fulfill product-related inquiries
We do not use your information for:• Unsolicited marketing or promotional messaging• Selling or sharing your data with third parties• Automated profiling or ad targeting
4. Data SharingWe do not sell, rent, or share your personal information with third parties. Your data may be processed through secure third-party services (such as cloud hosting and messaging APIs) solely to facilitate our customer support operations.
5. Data RetentionWe retain message data only as long as necessary to provide customer support. You may request deletion of your data at any time by contacting us.
6. Your RightsYou have the right to:• Request access to the data we hold about you• Request deletion of your data• Opt out of further communication at any time
7. SecurityWe implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure.
8. Contact UsIf you have questions about this privacy policy, contact us at: support@onepeakcreative.com
